Our Commitment to Your Satisfaction
At Liz Santos Style, we want you to be delighted with your jewelry and handbag purchases. While we typically maintain a policy of final sales, we understand that sometimes, things may not go as planned. If you're facing an issue with your purchase, here's what you need to know about our return process:
Sales Final: In general, our sales are considered final. However, we're here to assist you when unforeseen situations arise, including returns for damaged items or manufacturer's defects.
Returns for Damaged or Defective Items: We accept returns for items that are damaged upon receipt, or if they contain manufacturer's defects. You've come to the right place if you've received a damaged or defective item.
Please Note: To be eligible for a return, you must initiate the process within seven days from receiving your order.
To initiate the return process smoothly, please ensure the following for your item:
Item Condition: The item should be in unworn (for jewelry) or unused (for handbags) and impeccable condition.
Original Packaging: Items must be in the original packaging.
To begin the return process, please fill out the Return Request Form located at the end of these instructions. Once you've submitted the form, we will respond with instructions on where to ship your item. Please wait for our response before sending back the product. We typically respond within 24 to 48 hours.
You'll be responsible for covering the return shipping costs. To ensure the safe return of your item, we strongly recommend insuring your shipment. Please note that we cannot assume responsibility for items that are lost or damaged during the return journey.
Once we receive the item, we'll conduct a thorough inspection to ensure it meets our return criteria. After that, we'll get in touch with you to confirm whether your refund or exchange request can be approved. If it is, here's what we can do:
Replacement: If we have a suitable replacement item in stock, we'll send it your way.
Refund: In case we don't have a replacement or if you prefer a refund, we will refund you the full purchase price, crediting your original payment method.
Please note that our warranty policy exclusively applies to items purchased from Liz Santos Style. It specifically covers manufacturer's defects or damages that occurred during the shipping process. Here's what's not covered:
If you have any questions, need assistance with your return, or just want to chat, feel free to reach out to our fantastic customer support team at firstname.lastname@example.org. They're friendly, knowledgeable, and always ready to help.
Your satisfaction is our top priority, and we're dedicated to ensuring that your experience with Liz Santos Style remains exceptional. We appreciate your trust in us for your jewelry and handbag needs.